Managing software updates has always been a challenge for IT teams, but when it comes to MSPs (Managed Service Providers), this challenge multiplies. Handling dozens of clients, with hundreds of endpoints and different configurations, turns patching into a task that consumes time, resources, and generates constant risks.
For years, many MSPs relied on manual processes to install updates. While this approach once seemed manageable, today it has become a roadblock. The speed at which new vulnerabilities appear demands faster and more scalable solutions. This is where Heimdal Patch & Asset Management, available through Aufiero Informática, makes the difference by offering a fully automated platform designed for MSPs that want to grow.
The problem with manual updates in MSPs
Applying manual updates may look simple, but in practice it translates into:
- Delays: a critical patch may take days or weeks to be applied across the client base.
- Human error: the more repetitive the process, the greater the chance of missing a system.
- End-user interruptions: restarts and productivity losses that lead to complaints.
- Limited visibility: without centralized reports, it’s hard to prove to clients and auditors that everything is protected.
For an MSP, these issues don’t affect just one customer—they put the entire operation at risk, jeopardizing contracts and SLAs.
How Heimdal transforms Patch Management
Heimdal Patch Management automates the entire patch lifecycle, from identifying updates to silently deploying them. For MSPs, this means:
- Multi-client management from a single console: view the status of all client endpoints in real time.
- Total automation: updates are installed as soon as they’re available, closing vulnerabilities before exploitation.
- Silent installations: no interruptions for end users, reducing support tickets.
- Coverage for critical apps: beyond Windows, it includes browsers, conferencing tools, office suites, and more.
- Detailed, exportable reports: perfect for auditors and for demonstrating added value to clients.
Direct benefits for MSPs
- Cost reduction
Fewer hours on repetitive tasks means higher profit margins. - Assured compliance
Regulations like GDPR or ISO standards require updated systems. Heimdal makes compliance proof simple with clear reports. - Happier clients
With fewer interruptions and stronger security, clients perceive a premium service and stay loyal. - Frictionless scalability
Whether an MSP manages 10 or 100 companies, Heimdal provides the same level of control through its centralized console.
A practical example
An MSP with 20 clients spent more than 25 hours weekly applying critical updates manually. Delays caused user complaints and increased support tickets. After implementing Heimdal Patch Management with support from Aufiero Informática, critical updates are applied automatically in less than 48 hours, without interruptions. The MSP reduced patch-related tickets by 70% and freed technical resources for new cybersecurity projects.
Aufiero Informática as an MSP partner
At Aufiero Informática, we don’t just distribute Heimdal: we also guide MSPs through the implementation and management of this tool. Our goal is to enable MSPs to offer their clients safer, more efficient services with added value that differentiates them from competitors.
Conclusion
In a world where new vulnerabilities are discovered daily, relying on manual updates is a risk MSPs cannot afford. With Heimdal Patch Management, implemented alongside Aufiero Informática, MSPs turn a slow and costly process into an automated, secure, and scalable service.
🔒 Turn automation into your competitive advantage: trust Heimdal Patch Management and Aufiero Informática to take your MSP to the next level.
