MSPs (Managed Service Providers) are the backbone of IT security for hundreds of small and medium businesses that rely on them to keep systems safe. But cyberattacks are evolving faster than ever: ransomware, advanced malware, and insider threats demand solutions that go beyond traditional antivirus.
This is where Heimdal Endpoint Detection & Response (EDR) comes in. And with support from Aufiero Informática, MSPs can integrate this solution easily, scalably, and profitably, protecting their clients while reducing support costs.
Why MSPs need EDR
MSPs manage multiple clients, each with dozens or hundreds of devices. Conventional antivirus tools are no longer enough to stop advanced attacks, since they rely on known signatures and often react only after damage has already been done.
MSPs need visibility, fast response, and tools that detect anomalies before incidents escalate. Heimdal EDR provides exactly that: a system built to anticipate threats and act in real time.
Key features of Heimdal EDR
- Behavior-based detection: identifies suspicious patterns such as mass encryption attempts or unauthorized access.
- Automated response: isolates compromised devices to prevent lateral movement and escalation.
- Full visibility: delivers centralized, clear reports on all client endpoints.
- Integration with Heimdal’s suite: Patch Management, Threat Prevention, and Email Security work together for multilayer protection.
- Multi-client management: MSPs can manage all their clients from one unified console.
Direct benefits for MSPs
- Reduced support costs
Fewer serious incidents mean fewer tickets and less time spent firefighting. - Simpler compliance
Exportable reports make it easy for MSPs to prove compliance with GDPR, ISO, and other regulations. - Higher client retention
By offering proactive detection and quick response, MSPs differentiate themselves and strengthen client trust. - True scalability
Heimdal EDR is designed to grow with MSPs: whether you manage 5 or 50 clients, efficiency stays the same.
Real-world example
An MSP managing 18 companies faced a high volume of tickets related to malware infections and false positives from traditional antivirus. Each incident required hours of manual investigation and damaged client trust.
After implementing Heimdal EDR with support from Aufiero Informática, the MSP reduced malware-related tickets by 65% in just three months. Automated reports also allowed them to demonstrate improved security to their clients, boosting satisfaction and contract renewals.
Aufiero Informática as a strategic partner
Adopting Heimdal is more than installing a tool—it’s about transforming how MSPs manage client security. At Aufiero Informática, we help MSPs implement EDR effectively, train their teams, and showcase to clients the added value of advanced protection.
Conclusion
As advanced attacks grow more frequent, MSPs need tools that help them stay ahead. With Heimdal EDR, MSPs can detect, isolate, and neutralize threats before they cause harm, while reducing support costs and improving client satisfaction.
🔒 Make your MSP synonymous with proactive security: trust Heimdal EDR and Aufiero Informática to deliver next-level protection to your clients.
