Cybersecurity is evolving at a pace that MSPs (Managed Service Providers) cannot ignore. One of the most critical—and often underestimated—tasks is patch management.
Keeping software and systems updated is not just about performance: most successful attacks exploit known vulnerabilities that already have patches available. However, many MSPs still handle updates manually, a model that in 2025 has become unsustainable.
With Heimdal Patch & Asset Management, implemented in partnership with Aufiero Informática, MSPs can automate this process, reduce risks, and scale their operations without compromising client security.
The reality of manual patch management
While manual updates may seem like a controlled process, for MSPs this means:
- Inevitable delays: a critical patch can take days or even weeks to be applied across all clients.
- Human error: the more repetitive the task, the higher the chance of missing key systems.
- Constant interruptions: manual updates often force restarts, generating complaints and support tickets.
- Lack of traceability: without centralized reports, it’s difficult to prove to clients or auditors that everything is protected.
In an environment where critical vulnerabilities appear almost daily, this model prevents MSPs from delivering reliable service or meeting demanding SLAs.
Why automation is key in 2025
The growing sophistication of cyberattacks requires MSPs to close security gaps as quickly as possible. Automated patch management enables:
- Immediate updates: patches are applied as soon as they are available.
- Uninterrupted productivity: updates are installed silently without disrupting end users.
- Reduced exposure window: attackers have less time to exploit vulnerabilities.
- Freed-up technical teams: specialists can focus on strategic projects instead of routine tasks.
In 2025, automation is no longer a competitive edge—it’s the foundation of reliable security services.
How Heimdal Patch Management helps MSPs
Heimdal Patch & Asset Management was built with MSPs in mind:
- Multi-client console: real-time visibility across all endpoints from all clients.
- Broad coverage: Windows plus third-party apps like browsers, office suites, and conferencing tools.
- Exportable reports: ideal for audits, regulatory compliance, and client communication.
- Integration with the Heimdal suite: works seamlessly with EDR, Threat Prevention, and Email Security for layered protection.
Benefits for MSPs and clients
- Stronger security
Fewer open vulnerabilities mean fewer security incidents. - Lower costs
Fewer tickets and less time on routine tasks improve MSP profitability. - Guaranteed compliance
Clear reports support GDPR, ISO, and other international standards. - Higher client satisfaction
End users enjoy stable, transparent, and secure services.
Real-world example
An MSP with 22 clients spent over 30 hours a week coordinating and applying critical updates manually. Delays triggered complaints and increased incident risk.
After implementing Heimdal Patch Management with support from Aufiero Informática, critical updates are applied automatically in less than 48 hours. The MSP reduced patch-related tickets by 65% and freed up resources to offer advanced cybersecurity services to its client base.
Aufiero Informática as a strategic partner
Technology matters, but so does partnership. At Aufiero Informática, we help MSPs implement Heimdal Patch Management easily, providing continuous support and guidance. This enables MSPs to stand out by delivering efficient, secure services with clear added value for their clients.
