Digital identity has become the most targeted asset. A stolen Microsoft 365 account, Google Workspace login, or VPN session can be as damaging to an SMB as a ransomware attack. For Managed Service Providers (MSPs), protecting user credentials is critical not just for security, but for business continuity and client trust.
The Challenge: Identity as an Attack Vector
Criminals know it’s easier to steal identity than to break a firewall.
- Sophisticated phishing: emails that mimic trusted brands and services.
- Token/cookie theft: hijacking active sessions without needing passwords.
- Weak MFA exploitation: OTP via SMS or apps can be intercepted.
- Shadow IT: users reusing passwords or logging in from unmanaged devices.
One compromised user can open the door to financial fraud, data theft, and network-wide attacks.
Heimdal Identity Protection for MSPs
Heimdal’s solution focuses on real-time prevention and detection, all in a multi-tenant console built for MSPs:
- Credential leak monitoring on the dark web.
- Session protection: anomaly detection and suspicious behavior alerts.
- Risk-based access policies (country, device, browser).
- Integration with phishing-resistant MFA (FIDO2, passkeys).
- Automated response: block compromised sessions and isolate endpoints.
Direct Benefits for MSPs
- High-value service: move beyond IT management to digital identity protection.
- Reduced critical incidents: fewer remediation hours, more focus on profitable projects.
- True scalability: manage multiple clients from one console.
- Trust and differentiation: clients see tangible, measurable security.
Practical Example
A user receives a fake billing portal link via email. They log in with SMS MFA and think they’re secure. Without Heimdal, the attacker steals the token and gains full access.
With Heimdal Identity Protection:
- The anomalous login is flagged (new country/device).
- Access is automatically blocked.
- The token is invalidated and the endpoint isolated.
- The MSP receives an alert and resolves the incident in minutes, not days.
Aufiero Informática, Your Identity Security Partner
At Aufiero Informática, as an official Heimdal partner, we help MSPs:
- Deploy identity protection for clients of all sizes.
- Design runbooks for fast credential-compromise response.
- Prove to clients that Heimdal investments translate into reduced risks and stronger continuity.
✅ Conclusion: For MSPs, identity protection is the next big battleground. With Heimdal and Aufiero, identity stops being the weakest link and becomes a pillar of security and trust.
