For a Managed Service Provider (MSP), the security and productivity of their clients depend heavily on keeping software up to date. Each update is not just about adding features—it often includes critical patches that close vulnerabilities that cybercriminals can exploit within hours.
The problem is that many MSPs still rely on manual processes to apply updates. This approach consumes valuable time, increases the chance of human error, and leaves clients exposed to avoidable threats. In this context, Heimdal Patch Management becomes an essential tool. And with Aufiero Informática as an official Heimdal partner, MSPs can implement this solution quickly, efficiently, and in a way that scales with their business.
The limits of manual updates
An MSP managing dozens of clients and hundreds of endpoints knows how complex it is to keep everything updated manually. The main challenges include:
- Delays: coordinating with end-users and applying patches one by one can take days.
- Human error: the more repetitive the task, the easier it is to miss a critical update.
- Interruptions: manual installations often require restarts, generating complaints and support tickets.
- Lack of visibility: without centralized reports, proving compliance during audits or SLA reviews is nearly impossible.
Every hour wasted on manual patching is time the MSP cannot spend on strategic projects or revenue-generating services.
How Heimdal Patch Management transforms MSP operations
With Heimdal Patch Management, available through Aufiero Informática, MSPs can:
- Manage multiple clients from a single dashboard: full visibility of every endpoint across all customers.
- Automate the patch cycle: patches are applied as soon as they’re released, minimizing exposure windows.
- Deploy silent updates: clients’ employees are not interrupted during work.
- Cover both OS and third-party apps: from Windows to browsers, office tools, and communication platforms.
- Generate clear reports: ready for both auditors and clients, demonstrating value and compliance.
Key benefits for MSPs
- Scalability – Whether you manage 5 or 50 clients, Heimdal grows with your MSP without adding complexity.
- Compliance – Exportable reports make it easy to prove that all client systems are patched.
- Cost reduction – Less time on repetitive tasks means more profitability for the MSP.
- Client satisfaction – Fewer incidents and tickets result in happier, more loyal customers.
Real-world example
An MSP managing 15 SMEs used to spend more than 20 hours a week on manual patching. Clients regularly complained about interruptions and issues caused by outdated software. After implementing Heimdal Patch Management with support from Aufiero Informática, critical updates are deployed automatically in less than 48 hours. Support tickets related to patching dropped by 70%, and the MSP now has more time to focus on strategic cybersecurity services.
Conclusion
In today’s fast-moving threat landscape, relying on manual updates is unsustainable for MSPs. With Heimdal Patch Management, implemented alongside Aufiero Informática, MSPs can ensure secure, automated, and scalable patching that reduces costs, improves compliance, and strengthens customer trust.
🔒 Grow your MSP business with Heimdal and Aufiero Informática: contact us to transform patch management into a competitive advantage.
