MSPs (Managed Service Providers) face one of today’s biggest cybersecurity challenges: protecting their clients against phishing. This attack method remains the most widely used by cybercriminals to deliver malware, steal credentials, and pave the way for more serious incidents like ransomware.
For an MSP, installing antivirus on endpoints is not enough. Clients expect their provider to secure all digital communications—especially email, which remains the most critical business tool. This is where Heimdal Email Security, distributed and implemented by Aufiero Informática, gives MSPs a clear competitive edge: the ability to detect and block threats before they ever reach users’ inboxes.
Phishing: a silent enemy for MSPs
According to recent reports, more than 90% of cyberattacks begin with an email. Even worse, attackers use increasingly sophisticated techniques:
- Impersonating suppliers or clients.
- Emails mimicking notifications from popular services (Microsoft 365, PayPal, banks).
- Malicious attachments or links leading to fake login pages.
For MSPs, a single successful phishing email can trigger a critical incident across one or multiple clients, jeopardizing contracts, SLAs, and their reputation as trusted security providers.
How Heimdal protects MSPs and their clients
Heimdal Email Security was designed to give MSPs advanced, centralized, and scalable protection against phishing. Its main features include:
- Advanced email filtering: scans every incoming message with antimalware engines and real-time reputation lists.
- Malicious link protection: identifies and blocks suspicious URLs before users can click them.
- Attachment analysis: inspects files for hidden exploits or malware.
- Anti-spoofing and impersonation prevention: detects emails attempting to mimic legitimate senders.
- Multi-client management: one single console allows MSPs to manage dozens of organizations efficiently.
Direct benefits for MSPs
- Fewer security incidents
Blocking threats before they reach users drastically reduces infections and credential theft. - Lower support costs
Every blocked phishing attempt means fewer tickets, fewer investigation hours, and fewer emergency calls. - Simpler compliance
Exportable reports allow MSPs to easily prove compliance with GDPR, ISO, PCI DSS, and other standards. - Stronger client trust
Showing clients that advanced tools like Heimdal are in use reinforces confidence and facilitates contract renewals. - Effortless scalability
Heimdal enables MSPs to protect 5 or 50 companies from the same console without losing efficiency.
Real-world example
An MSP managing 14 companies received dozens of tickets every month about suspicious emails. Users often clicked fraudulent links or downloaded dangerous attachments, forcing the support team to spend hours on cleanup and recovery.
After implementing Heimdal Email Security with support from Aufiero Informática, most malicious emails never reached users’ inboxes. In less than three months, the MSP reduced phishing-related tickets by 75%, freeing technical resources and improving client satisfaction.
Aufiero Informática as a strategic partner
Technology is key, but so is implementation. At Aufiero Informática, we help MSPs deploy and manage Heimdal Email Security efficiently, ensuring every client gets maximum protection with minimal productivity impact. We also provide ongoing support and guidance so MSPs can clearly demonstrate the added value of this service to their clients.
Conclusion
Phishing is no minor issue—it’s the most common entry point for attackers and a risk MSPs cannot ignore. With Heimdal Email Security, implemented in partnership with Aufiero Informática, MSPs can shield their clients from phishing attacks, cut support costs, and strengthen trust in their services.
🔒 Make email security your competitive advantage: protect clients with Heimdal and Aufiero Informática and show that your MSP stays one step ahead of digital threats.
